We are Parking Fines UK LTD, a car park management company in United Kingdom whose registered office is 776 Barking Road, London, E13 9PJ, United Kingdom.
This Privacy Policy has been produced in line with General Data Protection Regulation (GDPR), the Data Protection Act 2018 and the Human Rights Act 1998 and applies to all personal data, as defined in the regulations.
Parking Fines UK LTD is the Data Controller when collecting the data specified in this privacy policy.
This policy explains your rights as a data subject, including information about the right to access the information we hold about you. In certain circumstances, you also have the right to object to the processing of your data, to request that processing be restricted, or to request that we rectify or erase the data we hold about you. Under data protection laws, if you request that we action any of these rights, we must verify your identity before providing information to you. We must also provide you with an explanation if we do not agree with your request.
By submitting your information and/or use of this website you consent to the use of that information as set out in this policy.
Using our Website
With regard to each of your visits to our website we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Rescue Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. The information we collect and store during normal use of this site is used to monitor and analyse how parts of the site are used. Such does not result in any personally identifiable data being collected or stored.
When paying for a Parking Charge
The data processed whilst you make payment of a Parking Charge may include a VRM, a parking charge reference, email address, card number, expiry date and security code. The parking charge reference will be used for the purpose of locating the relevant parking charge and populate the payment screen with the outstanding amount payable.
Personal data may be processed on the grounds of legitimate interests to allow payments to be made and may also be processed due to it being necessary for us to process the same under a contract between you and Parking Fines UK LTD. All payment data collected via our website is transferred to the payment processor in an encrypted file.
When making an appeal
The data processed whilst you submit an appeal of a Parking Charge may include a full name, email address, phone number, a parking charge reference, VRM, details of your appeal, files attached to the appeal and agreement to the appeals process and this privacy policy.
If you decide to appeal a parking charge and we reject your appeal, then we will provide your registration number and parking charge number along with the time and date of the parking event to the Independent Appeals Service (IAS) and/or the International Parking Committee (IPC). This is to allow you to contest the charge with an independent adjudicator.
If you correspond with us by post, we may use a third party to scan and categorise the mail and place it onto our systems, to return your documents and to bank payments.
Personal data will be processed on the grounds of legitimate interests to make a decision on your appeal.
When transferring liability
The data processed whilst you notify us that you were not the driver of the vehicle may include a full name, correspondence address, email address, phone number, a parking charge reference, VRM, the capacity of the liable person (e.g. keeper, driver, hirer, other), and any other information you provide within any correspondence, phone call or appeal, including any documentation you share with us.
We use this data to update our records and pursue the liable motorist for an unpaid parking charge.
If you correspond with us by post, we may use a third party to scan and categorise the mail and place it onto our systems, to return your documents and to bank payments.
When using our Car Parks
When you use a Parking Fines UK car park, we collect and process data comprising of images of vehicles and occupants/bystanders using the car park and the Vehicle Registration Mark (VRM). Images of vehicles, occupants/bystanders and VRMs are collected via ANPR cameras and/or attendants on-site. Where in operation VRM data may also be collected and processed via the payment and/or terminals systems.
If the parking terms and conditions are breached a Parking Charge Notice will be issued to the registered keeper of the driver. If you have received a Parking Charge Notice and you are the registered keeper of the vehicle, as held by the relevant vehicle licensing agency, then your data has been provided by the Driver and Vehicle Licensing Agency (DVLA) or international equivalent.
We may use this data for the purpose of pursuing a motorist for an unpaid parking charge or tariff, ensuring safety and security of the car park and helping to deter/detect criminal activity within the car park and surrounding area.
How long we hold your data
There are certain reasons why we keep hold of some of your data. How long we keep your data for depends upon the type of data we hold and the purpose(s) for which it was collected and processed. We will store your personal data for no longer than necessary to support the purposes explained above.
We retain the personal data we hold about you for up to 6 years from collection in order to respond to any concerns or claims that may arise in that time. This may be extended if related correspondence or claims are on-going, or where a county court judgment has been issued and remains outstanding.
Data subject rights
Data protection law gives you the following rights. For further information, including to make a request or ask a question about your rights, please contact our Privacy Team using the details provided below.
We will review each request we receive. Under data protection law we do not have to agree with your request but if we refuse your request, we will still contact you within one month to explain why.
To object to the processing of personal data.
In certain circumstances, individuals have the right to object to the processing of personal data. Any such objection must be based on your particular situation. We will review each request we receive and if we refuse your request, We will inform you of the reason why We have not taken action.
To access personal data.
Individuals have the right to request a copy of the data held about them. We are required to verify your identity before passing you information and We may contact you upon receipt of your request to clarify your request. We will be unable to process your request until we have all required information.
To be informed about the processing of personal data.
Individuals have the right to be informed about the collection and use of personal data. This information is contained within this privacy policy, the recorded message at 0333 1235 984, and within the signage located on all sites managed by us.
To request that the processing of personal data be restricted.
Individuals may have the right to request the restriction or suppression of personal data. This right will only apply in certain circumstances.
To request that personal data is corrected if it is inaccurate.
Individuals may request that inaccurate personal data is rectified, or completed if it is incomplete.
To ask that personal data be erased.
The right to erasure is also known as ‘the right to be forgotten’ and individuals can request that their personal data is erased. This right will only apply in certain circumstances.
To request to move, copy or transfer personal data (“Data Portability”).
The right to data portability allows individuals to move, copy or transfer personal data easily from one IT environment to another. This right will only apply in certain circumstances.
Rights relating to automated decision making, including profiling
Individuals have the right to be given information about such processing, request human intervention or challenge a decision. This right will only apply in certain circumstances.
How can you contact the Information Commissioner’s Office?
If you are concerned about our processing of your data or if you have a privacy related query not answered by this policy, please contact our Privacy Team using the contact details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For further information, please refer to the ICO website, www.ico.org.uk.
How can you contact us if you have a privacy related query?
If you have any questions about our privacy policy, how we use your data or your data rights, you can contact us via the details on the Contact page. Your query will be submitted directly to our Privacy Team.
Alternatively, you can write to us with your privacy related query at:
PARKING FINES UK
776 Barking Road
London
E13 9PJ
United Kingdom