We understand that nobody likes to receive a Parking Charge Notice. We're committed to making the process easy and providing you with answers to all your questions.
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If the parking charge has not been paid in full after 29 days and we have not received the driver's name and current postal address, then we have the right to recover any unpaid part of the parking charge from the registered keeper according to Paragraph 9(2)(b) of Schedule 4 of the Protection of Freedoms Act 2012. Failure to make payment promptly may result in a County Court Judgement (CCJ) being issued, which will show on your credit report.
To submit an appeal you must use the online appeals process or mail your appeal in writing to our office address found on the contact page.
You must attach supporting evidence for your appeal, such as a shopping receipt at the location, bank statement showing a transaction at the location, a photo of your blue badge permit or evidence of a parking ticket/permit.
Each appeal is individually assessed by a trained appeals assessor, who will not only review the site rules, but will apply a common sense approach with each case.
Supreme Court case 2015
The Supreme Court declared in case UKSC 2015/0116 that there was a clear commercial justification for the issue and enforcement of Parking Charges on private land, and that Parking Charges do not contravene the penalty rule, or the Unfair Terms in Consumer Contracts Regulations 1999.
Scottish Court case 2017
The Scottish court judged in case [2017] SC DUN 24 A7/15 that "the proprietors are entitled to restrict parking therein and to set terms and conditions for all those who choose to do so" and that "the parking charges flow from a valid contract between the pursuers and the defender and she is liable for them".
Pursuant to Paragraph 9(2)(b) of Schedule 4 of the Protection of Freedoms Act 2012, the Act states that the registered keeper, if they were not the driver at the time, should inform the operator of the name and current postal address of the driver and pass the notice to them. The Act then goes on to state that if the parking charge has not been paid in full after 29 days, and the operator has not been provided with both the name and current address of the driver, then they have the right to recover any unpaid part of the parking charge from the registered keeper.
The signage at the parking site sets out the terms and conditions under which a motorist is authorised to park, and that a Parking Charge will be payable if the conditions are not met. We ensure signage is ample, clear, visible and in line with the British Parking Association Code of Practice to ensure that the motorist is bound by the terms and conditions when they enter and remain at a site. All users of the site are obliged to follow these rules.
The Department for Transport's Blue Badge scheme applies to the public highway only and is not relevant on private land. Whilst some landowners provide preferential parking for blue badge holders, this is generally subject to the same terms and conditions found elsewhere in the car park, including any tariff payments that apply to users of the car park and/or any maximum stay period. To avoid confusion, you should always check the terms and conditions displayed on the signage on site.