Appeal a Parking Charge Notice
Use our easy online system to submit an appeal for a Parking Charge Notice you've received. Fill in the form below and we will get back to you within 2 working days with an outcome on your appeal.
Our appeals process
There may have been valid reasons for you being unable to return to your vehicle or staying too long on a site, like an accident for instance. We understand that in difficult moments you’re not focused on parking and so might decide to appeal.
You have 28 days to appeal from the Issue Date stated on the PCN notice. Once we receive your appeal we will pause the time for further action until your appeal is resolved.
To help your case, you’ll need to provide supporting evidence. For example, if you received a Parking Charge Notice for staying in a supermarket car park, if you can provide receipts to prove you shopped there this can help demonstrate that you didn’t misuse the site.
We will send an outcome of your appeal via email within 2 working days and send a formal Notice of Rejection of Representations letter to you with further information, including how to escalate your appeal to an adjudicator.
Why in writing?
Appeals need to be submitted in writing. This creates a clear log of communication and avoids details being missed and overlooked over the phone.
Frequently asked questions
We understand that nobody likes to receive a Parking Charge Notice. We're committed to making the process easy and providing you with answers to all your questions.
If you still can't find the information you're looking for please get in touch with us.
CONTACT
If the parking charge has not been paid in full after 29 days and we have not received the driver's name and current postal address, then we have the right to recover any unpaid part of the parking charge from the registered keeper according to Paragraph 9(2)(b) of Schedule 4 of the Protection of Freedoms Act 2012. Failure to make payment promptly may result in a County Court Judgement (CCJ) being issued, which will show on your credit report.
What is the appeals process?
To submit an appeal you must use the online appeals process or mail your appeal in writing to our office address found on the contact page.
You must attach supporting evidence for your appeal, such as a shopping receipt at the location, bank statement showing a transaction at the location, a photo of your blue badge permit or evidence of a parking ticket/permit.
Each appeal is individually assessed by a trained appeals assessor, who will not only review the site rules, but will apply a common sense approach with each case.
Is the Parking Charge legal and enforceable?
Supreme Court case 2015
The Supreme Court declared in case UKSC 2015/0116 that there was a clear commercial justification for the issue and enforcement of Parking Charges on private land, and that Parking Charges do not contravene the penalty rule, or the Unfair Terms in Consumer Contracts Regulations 1999.
Scottish Court case 2017
The Scottish court judged in case [2017] SC DUN 24 A7/15 that "the proprietors are entitled to restrict parking therein and to set terms and conditions for all those who choose to do so" and that "the parking charges flow from a valid contract between the pursuers and the defender and she is liable for them".
I was not the driver / I do not know who the driver was
Pursuant to Paragraph 9(2)(b) of Schedule 4 of the Protection of Freedoms Act 2012, the Act states that the registered keeper, if they were not the driver at the time, should inform the operator of the name and current postal address of the driver and pass the notice to them. The Act then goes on to state that if the parking charge has not been paid in full after 29 days, and the operator has not been provided with both the name and current address of the driver, then they have the right to recover any unpaid part of the parking charge from the registered keeper.
How was a contract formed with the driver?
The signage at the parking site sets out the terms and conditions under which a motorist is authorised to park, and that a Parking Charge will be payable if the conditions are not met. We ensure signage is ample, clear, visible and in line with the British Parking Association Code of Practice to ensure that the motorist is bound by the terms and conditions when they enter and remain at a site. All users of the site are obliged to follow these rules.
I am a blue badge holder. Do I still have to pay the Parking Charge?
The Department for Transport's Blue Badge scheme applies to the public highway only and is not relevant on private land. Whilst some landowners provide preferential parking for blue badge holders, this is generally subject to the same terms and conditions found elsewhere in the car park, including any tariff payments that apply to users of the car park and/or any maximum stay period. To avoid confusion, you should always check the terms and conditions displayed on the signage on site.